Frequently Asked Questions
How quickly will I receive photos?
Photos & floor plans are delivered **next business day by 6 PM**. Video and 360 tours are typically 1–2 business days.
Do I need to be at the property during the shoot?
No. We work with key access, lockbox, assistant, or concierge. Just confirm property is photo-ready and utilities are on.
Can you accommodate last-minute shoots?
Yes — based on availability. Rush delivery (same-day) is available at **+25%** when booked in advance.
Do I get both photos and a floor plan?
Yes. Every core package includes **HDR images + CubiCasa floor plan** with room labels and total sq ft.
Can I defer payment until closing?
Yes — through our partner program for approved agents/properties. Ask us when booking.
What if I’m not happy with the results?
Simple: **If we can’t fix it, you don’t pay.** We stand behind quality and make it risk-free.
Do you offer agent headshots or personal branding?
Yes — you can add a **mini branding session or agent portrait** at the property or schedule a studio headshot session.
What’s included in your introductory free offer?
15 HDR images + CubiCasa floor plan, no obligation. Full shoot shown for review. Additional services at 50% discount. Request through Susie or your outreach contact.
What do I need to do to prepare the property?
Ensure it's photo-ready (decluttered, lights working, no contractors on-site). We provide a prep checklist upon booking.
What areas do you serve?
20 miles from Tarzana included. Extended service to **San Fernando Valley • Santa Clarita • Conejo corridor** with transparent travel fees.
How do I book?
Easiest method is **online booking** via the website or contacting Susie if she's already working with you.
